How to reschedule or cancel a TidyChoice cleaning session

When you agree with your customer to reschedule or cancel a cleaning session, you should update the calendar. This will make sure that:

1. reminders are sent on time

2. your calendar reflects your correct availability and avoids losing potential jobs because of overbooking

 

To reschedule a single session:

1. Access My Calendar

• Desktop:

•  Phone:

2. Click on the session you want to reschedule

3. Select this date only in the field Apply to

4. Click on Reschedule

• Desktop:

• Phone:

5. Choose the new date and time for this session

6. Click on Change

• Desktop:

• Phone:

An email and an SMS will be sent to your customer to inform them of the change

 

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To cancel a single session:

1. Access My Jobs

 

2. Look  for the session you want to cancel

 

3. Click on Cancel

• Desktop:

•  Phone:

An email and an SMS will be sent to your customer to inform them of the cancellation